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Currently, about 20% into the programs, I must say that I am extremely satisfied. We have already seen well over a 100% return on investment and yet we have 80% of the program to go.
- Richard D'Alberto, Laurens County Health Care |
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I took an idea that I got at the training session and cross-trained all the employees in my department to cover any position at any time. As a result, order processing, dock receiving, and shipping functions are now always covered, and we provide customer service without interruption. This plan will save our company more than $50,000 (US) this year.
- Dena Yancey, Pilot Pen Corporation |
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Using an idea from customer service training, I led a discussion on how to improve the packaging of our shipments with my team. As a result, we have improved the packaging, improved the accuracy of what we ship, improved customer satisfaction and have improved the efficiency of our team. This action plan will save our company more than $45,000 (US) this year.
- Russ Sumpter, TTX Company |
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Your team really seems to go out of their way to show concern and to be helpful. The professsional investment that our American Airlines managers are making will serve as an excellent enhancement to their career dimensions.
- John F. Cassidy, District Sales Manager, American Airlines |
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It is with pleasure that I share with you some of the comments and opinions that my managers have conveyed to me after having attended several "Bullet Proof Manager" training sessions. New approaches to use, making employees eager to accept responsibility. Uplifting feeling and an eagerness to put to use what you had just learned that existed at the end of the sessions.
- Joseph Revane, Manager, AT & T |
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In particular, we are impressed by the flexibility of the package. Not only does each topic 'stand alone’ but can be used in a variety of ways. … Several managers have borrowed the audio tapes to reinforce the learning points at times which are most suitable to them.
- M Taggart, Personnel Officer, Belfast Education and Library Board |
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In my opinion, the Preview Seminar which gave us the opportunity to sample the product before committing was a favorable point in Crestcom's selling effort and to some extent helped us arrive at the decision to participate. Allowing the participating organizations to use / keeping of the provides for in-house training is also another plus factor of the training package.
- Edward A Whitaker, Jr., Managing Director & Regional Manager, Chemical Bank |
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I wanted to inform you about the positive results that my company has had as a result of the class video … I was able to apply some of the techniques for making concessions. I also was able to get concessions when they asked me for one. This has allowed me to maintain control over my purchasing negotiations. I am able to get more purchasing power for our money, and save thousands of dollars in the process.
- Doug Bunker, Marketing Support Manager, Sacramento Coca-Cola Bottling Co., Inc. |
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We can see that the program will last us for many years in that it is a good vehicle for recharging management's batteries and refocusing us on some of the more important yet often forgotten management aspects.
- Peter Davison, General Manager, Dunlop Flexible Hoses, Ltd. |
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As in most businesses, time is the most controversial factor in our lives. People are very hesitant to give up their time for another meeting, so to speak. Exposure to the skills presented in the Bullet Proof Manager series has made most supervisors and managers more than willing to make the investment of their time twice a month.
- Lynn Smith, Regional Trainer, Ford Motor Company |
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I am happy to let you know that I have found this an excellent total sales training programme that is very much geared to the experienced and inexperienced trainer alike.
- Carl Wackrow, Area Sales Manager, Motorola New Zealand, Ltd |
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The programme shows how to develop our skills in a simple, yet highly constructive manner. I have found it very relevant to the Australian market conditions.
- Michael Conlan, National Sales Manager, Nike Australia |
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Each session leaves me more determined and more prepared to manage and lead my organization. The combination of videos, exercise and peer interaction has provided me with a unique and challenging learning experience.
- Barbara Verde, Director - Business Systems, The Philadelphia Inquirer |
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All the managers loved the process, because it is straight forward and immediately applicable to their operations. Thanks to these programs, we are able to give practical techniques to our managers.
- Monte Moon, Management Development Manager, Pitney Bowes |
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This concept saves thousands and thousands of T&D funds. By Crestcom giving you the materials, methods, and teaching techniques, it becomes a program that can be used for years. That is the kind of bang I want for my buck.
- Richard Fierson, Director - HR, Sheraton Hotel - Bradley International Airport |
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Equally impressive were the results of the six-month survey. One hundred percent of the responses ranged from Good to Excellent as the executives ranked the overall quality of the videos, facilitated exercises, printed materials, and handouts, and the program as a whole.
- Dan Bowers, President, The United Way, Southeast Tennessee Region
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